As a courtesy to our patients and their families, Carlinville Area Hospital submits claims to any insurance company according to the following guidelines. It is important to present accurate and complete personal and insurance information at the time registration. Accurate information at the time of registration will minimize billing costs and expedite timely payment for complete resolution of your account. We ask for your assistance in paying your portion of emergency room, outpatient and inpatient charges at the time of service. Accepted forms of payment include cash, check, debit card, Master Card, Visa and Discover.
Carlinville Area Hospital is a charitable institution that offers assistance to those who qualify. Eligibility will be based on your financial status in comparison with the U.S. Department of Health and Human Services Poverty Guidelines. For qualifications and requirements, please contact our Collections Department.
An itemized statement of your account may be requested at any time by mail or telephone. For concerns, questions, a dispute on your account or if you need assistance with payment arrangements, a patient representative is available to assist you by calling 217-854-3141 or 800-828-9923, extension 356. Please be prepared to provide patient name, patient date of birth, account number and date of service with your request. If you are leaving a message, be sure to include the best time to reach you.
Carlinville Area Hospital’s Business Office Representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding holidays.
Carlinville Area Hospital will follow up on any phone requests as quickly as possible, but no longer than two business days following the request. If the request for information was written, the hospital will respond within 10 business days of receipt of the patient request.