MyCareCorner FAQs

For more information on how to use the MyCareCorner Patient Portal, watch this walkthrough video tutorial.

After a visit to Carlinville Area Hospital & Clinics, if you gave your email address to the registration staff, you will automatically receive an email with instructions on how to create your MyCareCorner profile.

All you need is a computer, laptop, tablet, or smartphone with internet access and an email address.

No. For security reasons, no personal information will be accepted over the phone.

For children ages 12-18, limited MyCareCorner access will be available. Privacy laws prevent parental access to certain portions of a child’s records. For copies of your child’s medical records, contact our Health Information Management (HIM) Department at 217-854-3141 ext. 291 during regular business hours from 8 a.m. to 4:30 p.m. Monday through Friday.

Contact our Clinical Informatics Department at 217-854-3141 ext. 350 during regular business hours from 8 a.m. to 4:30 p.m. Monday through Friday. They can assist you in accessing your MyCareCorner account. If your call is received after regular business hours, leave a message and contact information. Your call will be returned on the next business day.

Carlinville Area Hospital & Clinics will no longer be entering in 'Patient Portal Authorized Rep' emails to allow sharing of records to family members. To learn how to share your records, please watch this tutorial.

Log in to MyCareCorner and click “Forgot Password.” Follow the directions.

Regarding your medical information, our goal is to have an interactive partnership with our patients. We believe MyCareCorner will help us keep your information updated. If you believe your personal medical information may be incorrect, contact us at 217-854-3141 ext. 291 during regular business hours.

No. The hospital and Rural Health Clinics each have their own electronic health record system, so this patient portal does not provide access to your health information through our clinics.